Q: When will my order be shipped?
A: If your order is in stock at time of order, it will be processed and shipped within 2-3 business days. It may take a little longer to ship certain items even if they are in stock. Some warehouses require more time to prepare shipments than others. The longest it would take to ship an in stock item is 10 business days. Please check the "Availability" section on every item page for further info. Feel free to contact us for more accurate shipping info as well.
Q: When will my order be delivered?
A: We apologize but this information is unknown until your order is actually shipped out. We would then email you tracking information which you can track for a more accurate delivery date. The freight company will also call you to schedule delivery if you don't call them first. Feel free to call the freight company direct as well with your tracking number to schedule a delivery date if you'd like. Once an item is shipped, freight shipping usually takes roughly 5 business days nationwide. Delays can occur as freight shipping is not the same as a FedEx shipment. Certain items may require more specialized shipping which may delay transit times.
Q: Has my order shipped yet?
A: Once your order ships, we will email you tracking information. If you haven't received tracking info yet, then your order is either being processed for shipment or not in stock. If it's not in stock, we would let you know right away.
Q: When will my credit card be charged?
A: Your credit card will be charged depending on your order. All in stock items or items being shipped wtihin 7 business days of date of order will be charged within 24 hours of date of order placed. All custom items or items with a lead time of 3 weeks or more will only be charged a 50% deposit in order to process your order and reserve your items. The remaining balance of 50% will be collected within 7 business days of shipment; this is done in order to avoid any transaction delays.
Q: Do you offer trade or bulk discounts?
A: Yes we do. We are ready to work on any project, large or small, and offer generous discounts on bulk purchases. Feel free to contact us today regarding your project and furnishing needs, and we will create a quote for you. We work efficiently and quickly, and promise you will be very happy with our service and product quality.