All of our items are brand new and in new condition when shipped. We strive to make returns as hassle free as possible, and fully cooperate with the customer and shipping company during the course of a return. Please see our policies below.
Cancellation, Return, and Refund Policies:
» Orders may be canceled at any point prior to shipment with NO cancellation fee
» In stock items will be shipped out within 2-4 days
» Out of stock items and custom orders are subject to longer lead times. ALL SPECIAL OR CUSTOM ORDERS ARE FINAL SALES. NO RETURNS ALLOWED.
- Please see “Availability” on product page for more information
» If an item has already been shipped, and then canceled, please refer to the return policy. Feel free to contact us if you decide to cancel and we’ll let you know if your order has been shipped.
» Once item has been delivered, customer has 3 days to contact us if dissatisfied. We can offer in-store credit and provide assistance with the return of your merchandise.
» If customer decides to return item, there are absolutely NO restocking fees, however, Buyer would be responsible for Round Trip Shipping fees- and receive the balance in the form of STORE CREDIT. We will coordinate a return shipment for you, HASSLE-FREE.
- Please note that Damages of your shipment sometimes do occur. If an item arrives damaged, please follow below directions and contact us immediately. We apologize in advance if this does happen. We will provide our best customer service in handling your damaged goods.
VERY IMPORTANT!!! UPON DELIVERY, Before you Sign and before the Driver leaves the premises, it is very important to inspect the carton for any potential damage that may have occurred while in transit. It is normal for packaging to show some wear. Open each package. If there is any damage to the merchandise, write the description of the damage on the freight bill and then inspect the inside before the driver leaves the premises. If the item is damaged you must refuse it and send it back with the driver. Reject ONLY the merchandise that is damaged. PLEASE KEEP ANY PIECES THAT REMAIN IN GOOD CONDITION AND NOTATE ON THE DOCUMENTS.
REMEMBER, YOUR SIGNATURE MEANS YOU ARE SIGNING YOUR APPROVAL OF THE MERCHANDISE CONDITION.
- Please contact us immediately in this situation.
- Each Damage Claim will be handled on a Case-by-Case basis and Customer may be awarded a refund or credit subject to company approval.
- Customer will not be responsible for payment of shipping item back to us or any other fees associated with a damage return
» Refunds will be handled immediately once the issue is resolved
» Each Damage Claim will be handled on a Case-by-Case basis and Customer may be awarded a refund or credit subject to company approval.
Please feel free to contact us if you have any other questions regarding our policies.