All of our items are brand new and in new condition when shipped. We strive to make returns as hassle free as possible, and fully cooperate with the customer and shipping company during the course of a return. Please see our policies below.
Cancellation, Return, and Refund Policies:
» Orders may be canceled at any point prior to shipment with NO cancellation fee
» In stock items will be shipped out within 2-4 days
» Out of stock items and custom orders are subject to longer lead times
- Please see “Availability” on product page for more information
» If an item has already been shipped, and then canceled, please refer to the return policy. Feel free to contact us if you decide to cancel and we’ll let you know if your order has shipped yet.
» Once item is delivered, we offer a 3 day money back guarantee if the customer is not completely satisfied with his or her item. 3 days starts from date of delivery.
» If customer decides to return item, there are absolutely NO restocking fees. Buyer would only be responsible for (both way)shipping fees- please inquire on total per order basis. Just like we ship and coordinate delivery, we can also coordinate a return shipment for you. Buyer will still be responsible for shipping fees either way for a returned item.
- Please note that we take responsibility for damages. If an item is ever damaged, please follow below directions and contact us immediately. We apologize in advance if damage occurs; although rare, damage does occur. We will take care of it for you in case this happens.
Before signing for delivery, it is very important to inspect the carton for any potential damage that may have occurred while in transit. It is normal for packaging to show some wear. Open each package. If there is any damage to the merchandise, write the description of the damage on the freight bill and then inspect the inside before the driver leaves the premises. If the item is damaged you must refuse it and send it back with the driver. Reject ONLY the merchandise that is damaged. Accept all of the merchandise that is not damaged.
- Please contact us immediately in this situation.
- A complete refund and or exchange will be given to the customer
- Customer will not be responsible for payment of shipping item back to us or any other fees associated with a damage return
» Refunds will be handled immediately once the issue is resolved
» We will disclose all fees, and exact amount being refunded and why, prior to a refund
» We will refund the buyer in the same manner that the payment was received
Please feel free to contact us if you have any other questions regarding our policies.